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Greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner. Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information. Provide quick and efficient check-in and check-out experiences for guests. Greet each and every guest with a smile, however busy and whatever time of day.
Responsibilities and Duties
Report to work when scheduled, on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform with standard. Handle all duties according to hotel policies and procedures.Be knowledgeable about daily hotel operations, check log books and bulletin boards and be up to date with all changes, new procedures and events.Get a daily briefing about extraordinary events to effectively deal with all foreseen situations. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.Follow all cash handling and banking procedures to check out all customers efficiently.Operate property management software to complete all tasks, including taking same-day reservations. Perform guest registration and room assignment and accommodate special requests of all guests. Be knowledgeable about brand Rewards and other frequent traveler programs. Answer the phones according to the standards of proper etiquette and as quickly as possible, within 3 rings. Handle mail and messages properly and on a confidential basis. Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.Assist all guests with problems and questions as required. Ensure that all guest problems are resolved to their satisfaction. Carefully study emergency procedures and know how to act on them. Use your systems passwords with discretion; log off the terminal when leaving the area. Do not at any time share your password with others or use another Associate’s passwords to log on to any system.Have knowledge about the city, the local area and attractions to provide the guests with all requested information. Ensure proper credit when checking out guests and provide the guests with a $0 balance invoice. Bank out at the end of the shift by following the blind drop procedures strictly.It is mandatory to keep cash banks locked so the cash is secured. Report any unusual occurrences or requests to the manager. At all times strive to represent the Company and hotel brand in the most professional manner. Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. Focus your total attention to the customers. Be familiar with the AM, PM and overnight daily checklists to ensure smooth daily operations, and cross-train in other department areas as needed. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
Job Types: Full-time, Part-time
Pay: $9.50 - $10.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work setting:
Education:
Work Location: In person
Part Time | Full Time
Accommodations
$29k-38k (estimate)
01/28/2024
05/25/2024
candlewoodsuitescotulla.com
COTULLA, TX
<25
2015
<$5M
Accommodations
The job skills required for Front Desk Associate include Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Associate positions, which can be used as a reference in future career path planning. As a Front Desk Associate, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate. You can explore the career advancement for a Front Desk Associate below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Associate job description and responsibilities
Front Desk Associate keeps the front desk and lobby area clean and neat.
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The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.
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Working at the front desk requires using computers to keep records, process payments, and complete other tasks.
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Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.
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The Front Desk employee ensures positive customer experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Associate jobs
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/14/2022: Memphis, TN
A front desk receptionist needs to be highly organized, friendly and engaging.
01/09/2022: Chillicothe, OH
Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/03/2022: Bridgeport, CT
Front desk employees need to be able to get along and work with a variety of people.
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Always Be Available as a Mentor.
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Step 3: View the best colleges and universities for Front Desk Associate.